Information we collect
When you request a cleaning, we collect the information needed to review, schedule, and provide the service.
- Contact details, including your name, email address, and phone number.
- Service details, including cleaning type, frequency, property type, bedrooms, bathrooms, approximate size, pets, notes, preferred date, and arrival time.
- Service-location details, including street address, city, state, ZIP code, and any optional access instructions you provide.
- Communications and records related to your request, confirmation, cleaner assignment, and customer support.
- Limited technical information processed by our hosting and security providers to operate and protect the website.
How we use information
- Review and respond to cleaning requests.
- Coordinate schedules and assign an available cleaning professional.
- Send request and confirmation emails and communicate service changes.
- Maintain business, service, security, and legal records.
- Protect the website and administrative workspace from misuse or unauthorized access.
How information is shared
We share only the information reasonably needed to operate the service. This may include details provided to the assigned cleaning professional and to vendors that provide website hosting, database, email, or security services.
We may also disclose information when required by law, to protect safety or legal rights, or in connection with a business transfer. We do not sell personal information or use it for targeted advertising.
Retention and security
We retain information for as long as reasonably necessary to manage requests, provide services, maintain records, resolve disputes, and meet legal obligations. Retention periods may vary by record type.
We use reasonable administrative and technical safeguards appropriate to the information we maintain. No internet transmission or storage system can be guaranteed to be completely secure.
Your choices and privacy requests
You may ask to access, correct, or delete personal information associated with your requests. Depending on applicable law, additional rights may be available. We may need to verify your identity and may retain information when permitted or required by law.
Rosi’s Cleaning Service does not currently sell personal information, process it for targeted advertising, or use it for profiling that produces legal or similarly significant effects.
Children’s privacy
This website is intended for adults requesting household services and is not directed to children under 13. Children under 13 should not submit personal information through the booking form.
Changes to this policy
We may update this policy when our services, technology, or legal obligations change. The effective date above identifies the latest version.
Questions or requests
Contact Rosi’s Cleaning Service about this document or a privacy request.